Since 1988, in collaboration with partners in developing countries, EngenderHealth has been developing and refining COPE®, a staff-driven process to improve access and quality of services. COPE, which stands for “client-oriented, provider-efficient” services, was originally developed for family planning services. It has been adopted in an ever-increasing number of countries, organizations, and health care facilities and has over time been adapted for use
with other health care services. This version of the COPE toolbook has been adapted to help providers consider the needs of clients for comprehensive abortion care services.
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